Overseas After - sales Service Stores for New Energy Vehicles
In recent years, the global new energy vehicle industry has boomed with a rapidly rising market penetration rate. Thanks to increased environmental awareness, policy support, and tech progress, new energy vehicles, with their green, efficient, and intelligent features, are gradually replacing traditional fuel - powered ones and winning consumers' favor.
However, as new energy vehicle sales soar, after - sales service problems have emerged. Their distinct technical principles and structures demand more professional and targeted after - sales service. Currently, the overseas after - sales system for new energy vehicles is still flawed. Problems like a lack of professional maintenance staff, insufficient equipment and accessory supply, and backward maintenance technology seriously harm user experience and impede the industry's overseas development. Also, with the growing number of overseas new energy vehicles, consumers expect better - timed, higher - quality, and more convenient after - sales service. Thus, establishing a complete and efficient overseas after - sales service system is urgent.
As the world's largest new energy vehicle market, China has amassed rich after - sales experience. Many domestic firms have innovated, improved the service network, and enhanced quality, forming a mature model. A systematic training system for maintenance staff, an efficient supply chain for equipment and accessories, and remarkable achievements in maintenance technology research and application have been established. Given the overseas market's urgent need and China's experience, we aim to promote these successes overseas, assist overseas customers in setting up professional and efficient after - sales service stores, and boost the healthy development of the global new energy vehicle industry.
1. Service Types
(1). New Energy and Fuel Vehicle Repair and Maintenance Services
New energy vehicle daily maintenance includes battery pack inspection (appearance, capacity, etc.), motor and electronic control system checks (motor casing, connections, cleanliness, heat dissipation), and braking and chassis system maintenance (brake wear, line leaks, chassis tightness, shock absorber condition).
For the battery system, check for external defects like bulges and perform capacity - related operations; for the motor, examine the casing, components, and wires; for the electronic control system, keep it clean and check cooling.
In the braking system, focus on wear and leaks while coordinating the energy recovery system, and in the chassis system, check component tightness and the condition of shock absorbers, springs, and connecting rods.
(2). Fault Diagnosis and Repair
Use professional new energy diagnostic equipment to accurately locate and analyze vehicle faults. For example, if the vehicle has power system failures, charging failures, electrical system failures, etc., the maintenance personnel can use the diagnostic tools to read the fault codes and repair them based on the fault information and maintenance experience. For complex faults, remote diagnosis can be used to collaborate with the company's technical support team to solve the problem.
(3). Parts Replacement and Upgrades
Our company has a 5,000-square-meter new energy parts warehouse to provide comprehensive services for your company. At the same time, we will provide replacement services for original factory and high-quality domestic new energy vehicle parts, including wearing parts, exterior parts, chassis parts, modification parts, battery modules, motors, electronic control systems, on-board chargers, DC converters, and other core components, as well as various sensors, fuses, relays, etc. According to customer needs and vehicle technology development, we also provide vehicle system software optimization upgrades and hardware modification upgrades.
2. Introduction to Tool Functions
(1) New Energy Diagnostic Computer (Launch X-431 EV MAX Latest Version)
This computer can quickly diagnose all vehicle models, systems, and functions, accurately detecting faults in core components like the BMS, motor control system, and on - board charging system. It supports online programming and intelligent diagnosis, enabling software updates and parameter adjustments to optimize vehicle performance. Integrating multiple detection standards and supporting various communication protocols, it ensures compatibility with mainstream new energy vehicle brands and models for efficient and accurate diagnosis. Additionally, our company has a rich maintenance material database, which maintenance personnel can access during diagnosis and repair to quickly formulate repair plans and improve repair efficiency and accuracy.
(2) Lifts (Two-post and Scissor Lifts, 4T Gantry Lifts)
Two - post and scissor lifts, with a compact design and small footprint, are ideal for space - limited repair workshops. They can stably lift vehicles for easy inspection and maintenance of components like the battery pack, motor, and suspension system at the vehicle bottom.
The 4T gantry lift (BESITA), with a 4,000 - kg lifting capacity, 3,350 - mm maximum height, and precise upward limit and descent time control (50 s each), can meet the lifting needs of various new energy vehicles, including heavy - duty electric commercial ones. Its stable multi - section arm design and reasonable structural parameters ensure safe and efficient operation.
(3) New Energy Repair and Fuel Vehicle Tools 2 in 1
This tool integrates a variety of commonly used tools required for new energy and fuel vehicle repairs, realizing multifunctional integration. It includes various types of cabinets and hanging boards, such as a right-opening high cabinet with seven fixed layers and a double-opening fixed garbage cleaning cabinet with six movable layers, facilitating the classified storage and quick access of tools, improving the efficiency of repair work and reducing the time spent looking for tools. It is suitable for stores that are involved in both new energy and traditional fuel vehicle repair businesses.
(4) Air Compressor, Waste Oil Recovery Machine
Air compressor: In new energy vehicle repair, it is mainly used to drive pneumatic tools such as pneumatic wrenches and pneumatic screwdrivers to achieve rapid disassembly and installation of vehicle components, improving repair efficiency. At the same time, it can be used to clean the dust and debris on the surface of vehicle components to ensure the cleanliness of the repair work.
Waste oil recovery machine: It is specially designed to collect and recycle liquid waste such as waste oil and coolant generated during new energy vehicle repair to prevent liquid leakage from causing environmental pollution. Through an efficient recovery system, the waste oil can be centrally treated and reused, meeting environmental protection requirements and reducing the environmental risks of the repair workshop.
(5) Tire Changer and Balancer
Tire changer: It can safely and efficiently remove and install tires from the wheel hubs, effectively avoiding damage to the tires and wheel hubs during the operation process. Its precise mechanical structure and operation process ensure the accuracy and stability of tire replacement, improving the quality and efficiency of tire replacement work.
Tire balancer: By accurately measuring the unbalance amount of the tire during rotation and making corresponding adjustments, it ensures that the tire remains stable at high speeds. In new energy vehicles, balanced tires help reduce vehicle vibration, energy consumption, improve driving comfort and safety, and extend the service life of the tires.
(6) Engine and Chassis Repair Tools (0.5T Repair Tools, 2-ton Thickened Folding Crane, Hydraulic Jack, etc.)
0.5T repair tools with a 360 - degree arbitrary rotation self - locking function allow maintenance staff to operate engine and chassis components flexibly from different angles, making repairs in narrow spaces more convenient.
The 2 - ton thickened folding crane (1TON, 2TON), with a maximum 2 - ton working load, can lift heavy automotive components like engines and transmissions. Its folding design is convenient for storage, transportation, and space - saving in repair workshops.
The hydraulic jack (TH22502), with a 2.5 - ton maximum working load, ultra - low position (min. 85 mm), high - strength steel structure, and built - in safety valve, provides reliable support for vehicle repair, especially for new energy vehicles with low chassis, and its movable handle and rear wheel design enhance operation safety and convenience.
(7) New Energy Commonly Used Repair Tools (Automotive Emergency Power Supply, Fully Intelligent High-Power Pulse Repair Charging System, 396-piece Auto Repair Set, etc.)
The automotive emergency power supply, with a 1,500 A starting output current, can quickly start both new energy and traditional fuel vehicles with dead batteries. Its long - life design (3,000 charge cycles), multiple charging modes, and long standby time solve vehicle emergency start issues.
The fully intelligent high - power pulse repair charging system (CD - 180) uses intelligent charging technology and has an automatic repair function. It can maintain and repair batteries, accurately display charging parameters, and support 12V and 24V battery charging.
The 396 - piece auto repair set (WRENCHPRO), a comprehensive industrial auto repair tool combination with various tools, meets the needs for new energy vehicle component disassembly, installation, and adjustment. The seven - drawer tool cart design helps with tool storage and quick access, improving repair efficiency.
(8) Sheet Metal and Painting Tools (ZKB-4.0L, etc.)
These tools are mainly used for sheet metal and painting repair work on the bodies of new energy vehicles and fuel vehicles, such as body dent repair and surface treatment before painting. For example, the suction function can effectively remove the dust and debris on the body surface, and the exhaust function can control the air pressure and airflow during the painting process, making the painting effect more uniform and smooth, ensuring the repair quality of the vehicle body appearance and enhancing the vehicle's aesthetics.
3. Tool, equipment and Quotation
The following is the price list of repair tools for newly established automotive 5S stores and urban quick repair centers. The actual price may vary due to market fluctuations, procurement channels, and brand difference
4. Repair Store Establishment Plan and Operational Suggestions
(1)Training and Technical Support
Before opening the store, ensure that maintenance personnel receive professional training in new energy vehicle repair, including vehicle technical principles, diagnostic equipment operation, and repair tool handling. This training can be conducted in cooperation with automobile manufacturers, professional training institutions, or by participating in industry certification training courses. After opening the store, continuously pay attention to the development trends of new energy vehicle technology and regularly organize internal training and technical exchange activities to enhance the technical level of maintenance personnel. At the same time, establish a good cooperative relationship with equipment suppliers to obtain timely technical support and equipment maintenance services.
(2)Parts Management
Establish a comprehensive parts management system and maintain a long-term cooperative relationship with parts suppliers to ensure the timeliness and quality stability of parts supply. Classify and manage parts, establish an inventory ledger, and monitor inventory levels in real-time. Reasonably purchase and stock parts based on the volume of repair business and market demand to avoid overstocking and shortages. Adopt advanced inventory management software to realize the informatization management of parts inventory and improve the efficiency of parts search and inventory management.
(3)Customer Service and Marketing
Emphasize the customer service experience, establish a customer feedback mechanism, promptly handle customer complaints and suggestions, and improve customer satisfaction. Conduct marketing and promotion through a combination of online and offline methods. For example, establish an official website to showcase repair service items and technical capabilities, use social media platforms to release repair cases and promotional activities to attract customer attention. Establish cooperative relationships with new energy vehicle dealers and leasing companies to expand the customer base. Provide value-added services such as membership systems and preferential packages to increase customer stickiness and loyalty.
(4) Quality Control and Safety Management
Formulate strict repair quality control standards and processes, conduct comprehensive quality inspections on each repaired vehicle to ensure that the vehicle performance after repair meets or exceeds the factory standards. Establish a repair file to record the vehicle repair history and parts replacement details for easy traceability and quality tracking. Strengthen the safety management of the repair workshop, formulate safety operation procedures to ensure the personal safety of maintenance personnel during equipment operation and vehicle repair. Regularly conduct safety inspections and maintenance of equipment to prevent safety accidents.
We hope this plan can provide comprehensive reference and guidance for your company to carry out the new energy vehicle repair store business. If you have any questions or need further assistance, and we also invite your company to conduct on-site inspections. Please feel free to contact us at any time.
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